Wayne State University

Adding money to your OneCard

There are several ways to add money to your OneCard:

Online

Students/Staff/Faculty

Visit Pipeline and login using your access ID and password. On the "My Pipeline" tab choose "Access OneCard Account" from the list of links on the left. This will take you to our online account management site where you can add funds. Click on "Deposit to OneCard" and enter in your deposit amount (minimum online deposit is $15), credit card and billing information. Please note that the address you enter must match what the credit card company has on-file for you. Once you submit the information you'll receive an email confirmation to your WSU email account. In most instances, funds deposited online are available within 5-10 min.

Parents

If you do not have the login information for your student's pipeline account you can still deposit money to their card; however, you must have their 9 digit banner ID number. Visit Pipeline and click on the "OneCard Quick Deposit" icon. Enter the 9 digit banner ID, credit card information and the amount of money you would like to deposit. The minimum amount that can be deposited online is $15. In most instances, funds deposited online are available within 5-10 minutes.

*Parents/Guardians please note that there must a FERPA release on file with WSU in order for us to share your student's OneCard account information with you.

Check or money order

Checks and money orders are accepted at the OneCard/Parking Service Center in the Welcome Center, Suite 257. Funds deposited by check or money order are available the next day.

OneCard cash deposit machines

OneCard Cash Deposit Machines allow you to deposit cash to add value to your OneCard. OneCard Cash Deposit Machiness can be found across campus.  Just insert your OneCard into the OneCard Cash Deposit Machine and insert your cash when the blue light on the bill acceptor begins to flash. Please note that denominations of $1, $5, $10 and $20 are accepted and OneCard Cash Deposit Machines do not give change. You can only add the exact amount you would like to deposit. The minimum amount that can be deposited at a OneCard Cash Deposit Machine is $1. The funds deposited online are available immediately.  OneCard Cash Deposit Machines are available in the following locations

Location

Address

Applebaum College of Pharmacy & Health Sciences
(basement in the Learning Resource Center)
259 Mack
G. Flint Purdy Library
(first floor next to reference desk)
5244 Gullen Mall
Student Center Building
(across from Grille Works)
5221 Gullen Mall
Shiffman Library/Medical Education Commons
(first floor across from reference desk)
320 E. Canfield St.
State Hall
(first floor by vending machines)
5143 Cass
David Adamany Undergraduate Library (UGL)
(24-hour lab) - 2 machines
5155 Gullen Mall
University Tower
(outer lobby at front doors)
4500 Cass
Arthur Neef Law Library
(first floor lobby)
474 Gilmour Mall
Ghafari Hall
(inside main door, must have building access)
695 Williams Mall
Oakland Center
(in lounge)
33737 W. 12 Mile Road
Welcome Center
(second floor)
42 W. Warren 
 
Towers Residential Suites
(lobby by front desk, must have building access)
655 W. Kirby
Bookstore
(west entrance lobby)
82 W. Warren
DeRoy Apartments
(lobby by elevator, must have building access)
5200 Anthony Wayne Blvd.
Atchison Hall
(lobby near front desk, must have building access)
5110 Anthony Wayne Blvd.


Maximum OneCard account balance

The balance on a OneCard cannot exceed $300.

Reviewing charges and account activity

Cardholders who want to review charges to their OneCard account may do so by logging into pipeline.wayne.edu and clicking on “Access OneCard Account” in the list of menu options on the left-hand side. After a new window opens, click on “View Account Activity” and choose the month you would like to review. Cardholders may view up to the last six months of charges on Pipeline. Any cardholder who would like to view activity earlier than six months prior to the current date should call the OneCard Office at 313-577-CARD or email onecard@wayne.edu to request the information. Please note that we will only email information to WSU secure email accounts.

Disputing charges

Cardholders who are disputing particular transactions or charges made to their account or who seek a refund for parking, washer/dryer usage, printing/copying, vending, food, or other purchases made with the OneCard should submit the Refund Request Form and any supporting documentation to the OneCard and Parking Service Center, 257 Welcome Center. Requests for refunds are not guaranteed and will be based upon the documentation submitted and an investigation by service center staff. An investigation may take up to three to five days depending on the time of year and the amount of requests.

Leaving the university/full account refunds

Full account refunds are only available should a cardholder leave, or no longer be affiliated with Wayne State University. Refunds can be issued to a cardholder whose account has a remaining balance of $5 or greater at the time the request is submitted. To be reimbursed, complete the Account Cancellation Form and return it to the OneCard & Parking Service Center, 257 Welcome Center. The OneCard MUST be turned in to the OneCard and Parking Service Center in order for the form to be processed. Please note that it will take four to six weeks to process refunds. For the complete policy, please see the OneCard Terms and Conditions.

Parking refunds and cancellations

The OneCard and Parking Service Center also oversees refunds for daily parking and the cancellation of parking assignments. The above Refund Request Form for daily parkers and Account Cancellation Form for parking assignments can also be used for these purposes. When canceling a parking assignment, forms must be dropped off in person or emailed from a WSU secure email account. No faxed forms will be accepted. For more information about refunds and cancellations of parking assignments, please visit parking.wayne.edu or call 313-576-PARK.