Wayne State University

FAQ

Who can get a OneCard?
Currently registered Wayne State University full-time and part-time students, faculty and staff with active employment classifications, and alumni can get a OneCard. Some affiliates are also authorized to get a OneCard. For more information about the types of OneCards issued by the University click here.
Where do I get my OneCard?
The OneCard/Parking Service Center is located in the Welcome Center, 42 W. Warren Avenue,Suite 257. Please call 313-577-CARD for more information. Our regular hours of operation are Monday through Friday, 8:30 a.m. to 5 p.m.
The OneCard/Parking Service Center does have extended hours during the first 3 weeks of the fall and winter semesters. Check our home page for a listing of the dates and times of our extended hours. These dates will change each year.
When can I get a OneCard?
Most Wayne State University Students will obtain their OneCard when they attend freshman or transfer orientation. For those students who missed orientation, once they have registered for classes, they can bring a copy of thier class schedule to the OneCard Office to obtain thier card. Faculty and staff can obtain a OneCard once they are hired and have attended their University Ordination session. WSU alumni can obtain a OneCard by contacting the Office of Alumni Affairs and joining the Wayne State University Alumni Association.
What do I bring to get my OneCard?
Please bring photo identification with you. A valid driver’s license or passport are acceptable forms of photo identification. Employees may also need an offer letter if their employment information has not yet been entered into the banner system. Students may want to bring a copy of their current class schedule printed from pipeline.
What is a OneCard cash deposit machine?
A OneCard cash deposit machine allows you to deposit cash to add value to your OneCard. Just insert your card, select the deposit function and insert your cash. You can access your account immediately. Please note that denominations of $1, $5, $10 and $20 are accepted. OneCard cash deposit machines are located throughout campus. Please click here for a complete list of machine locations.
What are the minimum and maximum amounts that I can deposit on my OneCard?
The minimum amount you may deposit online is $15. The minimum deposit amount at a machine is $1. The maximum amount allowed on the OneCard is $300.
Does the OneCard cash deposit machine give change?
No, the OneCard deposit machine does not give change. You can only add the exact amount you would like to deposit.
How do I add money to my OneCard?
  1. Visit pipeline.wayne.edu and select the Quick Deposit icon
  2. Pay by check or money order at the OneCard/Parking Service Center in the Welcome Center, Suite 257
  3. Visit a OneCard cash deposit machine
What if my OneCard is lost?
If your OneCard is lost, go to pipeline.wayne.edu immediately and deactivate your OneCard. If you cannot get online, call the OneCard/Parking Service Center at 313-577-CARD during business hours and a representative will deactivate your card. To get a replacement OneCard, you will need to fill out a Replacement Form and return it in person to the OneCard/Parking Service Center and a new OneCard will be issued to you for a $10 fee. Acceptable forms of payment, in the office, for the replacement fee are check, cash or money order. We can also charge your OneCard account for the amount of the replacement card fee if your account has enough funds.
What if my OneCard is stolen?
If your OneCard is stolen, go to Pipeline immediately and deactivate your OneCard. If you cannot get online, call the OneCard/Parking Service Center at 313-577-CARD during business hours and a representative will deactivate your OneCard. To get a replacement OneCard, you will need to fill out a Replacement Form and return it in person to the OneCard/Parking Service Center. Please note that you must supply a WSU police report number in order for the OneCard office to waive the $10 replacement fee. If the report was not made with the WSU police you must bring in a copy of the actual report.
Is there a fee for my first OneCard?
No, there is no fee for your first OneCard. However, if you lose your OneCard, a replacement fee of $10 will be charged to obtain a new card.
Why is my OneCard not working?
There are a number of reasons why a OneCard may stop working. Some of the more common reasons are:
  • Your OneCard is bent or cracked
  • The magnetic stripe on your OneCard is scratched
  • The magnetic stripe on your OneCard has become demagnetized
  • There isn’t any money in your OneCard account
  • Your OneCard has expired
  • Your access to a building, lab, parking area, etc. has expired
Please note that you will need to bring your OneCard to the OneCard/Parking Service Center so the problem can be diagnosed.
What if my OneCard is damaged or not working?
If your OneCard is damaged or not working, please bring it to the OneCard/Parking Service Center in the Welcome Center, suite 257 and a representative will determine if your card is still functional. A OneCard with normal wear and tear will be replaced at no charge.
Can I get cash back from my OneCard?
No, refunds are not available unless you are leaving the University, so please make sure that you add money to your OneCard accordingly.
If I leave WSU, what happens to money left on my OneCard?
When you leave Wayne State University, you will get a refund if you have more than a $5 balance on your OneCard. Please note that it will take four to six weeks for a refund. Contact the OneCard/Parking Service Center to process your request or complete and submit the OneCard Account Cancelation Form.
Can I have more than one OneCard?
No, for security reasons we cannot allow you to have more than one OneCard.
What if I do not like the picture on my OneCard?
We will be more than happy to take another picture for you, but please note that you will be charged the $10 replacement fee.
How do I set a low-balance warning on my OneCard account?
  1. Log in to WSU Pipeline with your WSU AccessID and password.
  2. Within the "My Pipeline" Links section on the left and under the WSU OneCard heading, click "Access OneCard Account".
  3. On the right side of the personalized WSU OneCard page, select "Low Balance" under the "Personalize" heading.
  4. Within the Low-Balance Settings section that displays in the center, you can enter a balance minimum in the Minimum box.
  5. Enter one or more email addresses in the Email box(es) below, and when your balance drops below this minimum, an alert email will be sent to these addresses.
  6. Click Save.