Lost or stolen cards should be deactivated immediately at pipeline.wayne.edu. To deactivate your card:
You may also contact the OneCard/Parking Service Center during normal business hours at 313-577-2273.
To get a replacement card, you will need to fill out the Replacement Card Form and return it in person to the OneCard office. A new card will be issued to you for a $10 fee. Acceptable forms of payment include check or money order in the office, or cash at the Cashier's Office with a receipt given to the OneCard Office as proof of payment. We can also charge your OneCard account for the amount of the replacement card fee if your account has enough funds. If your card was stolen, a WSU police report number is necessary for the OneCard office to waive the $10 replacement fee.
If your WSU OneCard is not working properly, please bring your card to the OneCard/Parking Service Center in the Welcome Center, Suite 257. The problem will be diagnosed and a new card will be issued if necessary.
The following suggestions will help ensure your OneCard's longevity:
Departments or individuals who find lost cards should return them to the OneCard/Parking Service Center in Suite 257, Welcome Center. The OneCard/Parking Service Center staff will investigate to see if the person is still active at the University and whether he/she has gotten a replacement card already.
Employee cards that are confiscated at the end of thier employment, or student/other cards are confiscated for conduct reasons should be returned to the OneCard/Parking Service Center so that the accounts can be deactivated and the cards disabled and shredded.