FAQ

  • What are your current office hours and do you accept walk-ins?
    Our office hours are Monday - Thursday 8:30am - 5:00pm. Because the Welcome Center is closed and locked, and to limit the number of people in our office, we cannot currently accomodate walk-ins in the OneCard Office. You must either call 313-577-2273 or email onecard@wayne.edu to make an appointment.  
  • Who can get a OneCard?
    Currently registered Wayne State University full-time and part-time students, faculty and staff with active employment classifications, and alumni can get a OneCard. Some affiliates are also authorized to get a OneCard. For more details check out our Types of OneCards page.
  • Where do I get my OneCard?
    Due to Covid-19, traffic in the Welcome Center has been limited and the following process has been implemented for the issuing and pick up of OneCards. To pick up your OneCard in person you should bring government issued photo identification with you. A valid driver's license, state ID or passport are acceptable forms of photo identification.
    Students, faculty and staff can follow this process:
    • Participate in online freshmen, transfer or graduate student orientation or new employee/faculty orientation.  
    • Register for classes (employees skip this step)
    • Review the photo upload guidelines.
    • Log in to your OneCard account via Academica.
    • Choose "Photo Upload" from the menu and follow the instructions for submitting your photo. Check your WSU email inbox for an email saying your photo was approved.
    • Email onecard@wayne.edu from your WSU email address to let us know that your photo was approved and provide the address where you would like your OneCard mailed.
    • For those in urgent need of thier OneCard for buliding access or to perform thier basic job functions please call 313-577-2273 to make an appt to pick up your onecard from our office. Walk-in traffic is not permitted at this time.
    • Note: By taking possession of your card you agree to abide by our posted OneCard Terms and Conditions
  • When can I get a OneCard?
    Most Wayne State University students will obtain their OneCard as a part of thier freshman, transfer, or graduate student orientation. During or after orientation you will register for classes and at that time you can upload a photo for your OneCard. Once the photo is approved and we've confirmed your registration status, we will mail the ID card to your home address. Faculty and staff can obtain a OneCard once they are hired and have attended their University Orientation session. WSU alumni can obtain a OneCard by contacting the Office of Alumni Affairs and joining the Wayne State University Alumni Association and completing the online Alumni OneCard request form.
  • Where can I find my OneCard Number before I recieve my OneCard?
    Log into Academica and under "student resources" you will see "financial resources" and "bill/account summary". Your 9-digit OneCard number will be locateed in the upper right hand corner of the screen next to your name on the "bill/account summary" page. 
  • What if I already have a OneCard from my undergradate degree?
  • You can continue to use your current OneCard and will not need a new one. It will be reactivated when you register for classes. You will only need a new one if you have lost your current card or it is damaged.
  • How do I add money to my OneCard?
    1. Visit Academica, login, select "Access OneCard Account" and follow the prompts. There is a $1.50 convenience fee for depositing on-line. 
    2. Pay by check or money order at the OneCard/Parking Service Center in the Welcome Center, Suite 257.
    3. Visit a OneCard cash deposit machine. Cash only, the machines do not dispense change. 
  • What are the minimum and maximum amounts that I can deposit on my OneCard?
    The minimum amount you may deposit online is $15. The minimum deposit amount at a machine is $1. The maximum amount allowed on the OneCard is $500.
  • What is a OneCard cash deposit machine?
    A OneCard cash deposit machine allows you to deposit cash to add value to your OneCard. Just insert your card, select the deposit function and insert your cash. You can access your account immediately. Please note that denominations of $1, $5, $10 and $20 are accepted. OneCard cash deposit machines are located throughout campus. See our "Adding money to your OneCard" page for a complete list of machine locations. All of these locations may not be accessible for the fall semester and will depend on the University's plan for on-campus classes. 
  • Does the OneCard cash deposit machine give change?
    No, the OneCard deposit machine does not give change. You can only add the exact amount you would like to deposit.
  • How can my parent add money to my OneCard Account?
    Students should log into Academica, go to University Resources, and then Access OneCard Account. Once logged in, on the left hand side of the screen will be a menu Titled "Personalize". Under that menu please choose the option "Guest Access". Once on the Guest Access screen choose "add" and enter an email address to which the guest access email instructions will be mailed. Check the boxes for the types of access you would like the guest to have. You can allow someone to view your statement, get low balance alerts, have guest access to add money, and report lost cards. Then press "add" again to finalize the action. An email will be sent to the email address you provided with instructions on how to login and add money to your account.
  • What if my OneCard is lost?
    If your OneCard is lost, go to Academica immediately and deactivate your OneCard. If you cannot get online, call the OneCard/Parking Service Center at 313-577-CARD during business hours and a representative will deactivate your card. To get a replacement OneCard, you will need to fill out a Replacement Form at the OneCard/Parking Service Center and a new OneCard will be issued to you for a $20 fee. Acceptable forms of payment, at the cashiers office, for the replacement fee are check, cash or money order. We can also charge your OneCard account for the amount of the replacement card fee if your account has enough funds.
  • What if my OneCard is stolen?
    If your OneCard is stolen, go to Academica immediately and deactivate your OneCard. If you cannot get online, call the OneCard/Parking Service Center at 313-577-CARD during business hours and a representative will deactivate your OneCard. To get a replacement OneCard see "How can I obtain a replacement OneCard". Police reports are no longer accepted to get the replacement fee waived. Patrons must pay the $20 fee to replace any lost or stolen card.
  • How can I obtain a replacement OneCard?
    There is a $20 replacement card fee to replace a lost OneCard. To replace a lost card log into your OneCard account via Academica and deposit $20 into your account using a Credit or Debit card. Email onecard@wayne.edu to let us know that you have lost your card and have placed the fee into your OneCard account. In the email include the address where you would like us to mail your replacement OneCard. We will then deduct the money and print and mail the card.
  • What if I change my name?
    Card holders who change the Legal Name (due to marriage, divorce, or other circumstances), or those who register a Preferred name through the University's preferred name registration process, after obtaining their initial card, will be required to pay the $20.00 replacement card fee in order to obtain a card with their new name. The old card must be surrendered at the time the new card is issued. All changes must be reflected in Banner before the new card is printed. Please call the OneCard/Parking Service Center at 313-577-2273 to make an appt to exchange your old card for a new one. 
  • Is there a fee for my first OneCard?
    No, there is no fee for your first OneCard. However, if you lose your OneCard, a replacement fee of $20 will be charged to obtain a new card.
  • Why is my OneCard not working?
    There are a number of reasons why a OneCard may stop working. Some of the more common reasons are:
    • Your OneCard is bent or cracked
    • The magnetic stripe on your OneCard is scratched
    • The magnetic stripe on your OneCard has become demagnetized
    • There isn't any money in your OneCard account
    • Your OneCard has expired
    • Your access to a building, lab, parking area, etc. has expired
    Please note that you will need to bring your OneCard to the OneCard/Parking Service Center so the problem can be diagnosed.
  • What if my OneCard is damaged or not working?
    If your OneCard is damaged or not working, please reach out to the OneCard/Parking Service Center. We will try to troubleshoot and invesitgate remotely to see if we can resolve your card issue. You can also make an appt to come to the Welcome Center, suite 257 and a representative will work to determine if your card is still functional. A OneCard with normal wear and tear may be replaced at no charge.
  • Can I get cash back from my OneCard?
    No, refunds are not available unless you are leaving the University or graduating, so please make sure that you add money to your OneCard accordingly. 
  • If I leave WSU, what happens to money left on my OneCard?
    When you leave Wayne State University, you will get a refund if you have more than a $15 balance on your OneCard. Please note that it will take four to six weeks for a refund. Contact the OneCard/Parking Service Center to process your request or complete and submit the OneCard Account Cancelation Form.
  • Can I have more than one OneCard?
    No, for security reasons we cannot allow you to have more than one OneCard.
  • What if I do not like the picture on my OneCard?
    We will be more than happy to take another picture for you, but please note that you will be charged the $20 replacement fee.
  • How do I set a low-balance warning on my OneCard account?
    1. Log in to Academica with your WSU AccessID and password.
    2. Under "University Resources" choose "Access OneCard Account".
    3. On the right side of the personalized WSU OneCard page, select "Low Balance" under the "Personalize" heading.
    4. Within the Low-Balance Settings section that displays in the center, you can enter a balance minimum in the Minimum box.
    5. Enter one or more email addresses in the Email box(es) below, and when your balance drops below this minimum, an alert email will be sent to these addresses.
    6. Click Save.
  • What are the steps to purchase a parking pass?
    Go to https://parking.wayne.edu. Click on the button that says "purchase parking permit or pay citation." This will take you to the parking portal. Once there click on "get permits" then enter your access ID and password and follow the prompts to purchase your semester pass.
  • When do parking passes go on sale?
    Parking passes for the Fall semester are typically on sale shortly after the 4th of July holiday, for the winter semester passes tend to go on sale mid-november, and for the spring/summer semester they begin after spring break. For exact dates look for the campus-wide email announcement that will be sent to your WSU email around these times or go to https://parking.wayne.edu and look in the news items for an announcement.
  • I'm a student with a disability who normally comes to the office to purchase parking. Can I do this remotely?
    Students with disabilities who require a parking pass for the fall semester should email a copy of thier class schedule and thier handicapped parking placard to onecard@wayne.edu. Based on this information the staff will determine the amount of your pass and will email the information to the student. The amount of the pass will need to be deposited onto the student's ONeCard so that we can manually deduct it, sell the pass, and send a confirmation email. For those who are new to the parking program, the RFID tag will be mailed out. 
  • I live in Studio One Apartments or other local non-WSU apartrment comple and I need to purcahse a parkign pass?
    If it is your first time purchasing a parking pass and have never had an RFID tag. You will need to make an appt to come into the office to purchase your pass. Email onecard@wayne.edu or call 313-577-2273. If you are renewing your pass and have an RFID tag and an online account, you can renew using our online parking portal. The instructions for affiliate parkers differ from students and staff. If you need us to resend the instructions along with your login and password please reachout to us. 
  • What ways can I pay for parking? 
    1. Pay by entry using a CC – you will pay the more expensive visitor rate if you choose to pay as you go by CC. This may be the preferred method if you are rarely on-campus, and only occasionally visit, or if you forget your OneCard.
    2. Pay by entry using a OneCard – load money onto your OneCard to get the student discounted rate for parking. The is the preferred method if you are here 1-3 days a week and do not need to leave and re-enter the parking structure multiple times during the day. To deposit money into your OneCard account you would need to log into Academica, go to "onecard account" under "student resources" and use your CC to deposit the money. When you get to campus you would swipe in the OneCard debit reader to enter and exit the structure.
    3. Purchase a Semester Pass – a semester pass allows you unlimited access to one on-campus structure during the semester. This is the preferred method if you are on-campus 3-5 days a week and/or need to enter and exit the structure many times/day, or if you are living on or near campus and need to park your car in an 24/7 overnight structure. To purchase a semester pass go to https://parking.wayne.edu. Click on the button that says "purchase parking permit or pay citation." This will take you to the parking portal. Once there click on "get permits" then enter your access ID and password and follow the prompts to purchase your semester pass. When you get to campus you would swipe in the OneCard assigned reader to enter and exit the structure until your RFID tag is sent to you in the mail. Your RFID tag is linked to your OneCard and will allow for entry without having to swipe your OneCard.
    4. Payroll Deduction - Eligible faculty and staff may also pay by payroll deduction. Details about enrollment can be found on our Parking Service Center Information Page.